Terms & Conditions

Detailed description of goods and/or services
The BeWell Group (A division of Hot Pack International) is a business in the food industry that markets food and sports nutritional products.

Customer privacy policy
The BeWell Group takes all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Data Protection Act 1998 which may be downloaded from:

Club member discounts or any other discounts do not apply to our special offers or discounted products unless the applicable discount level is higher in which case the highest discount will apply.

Payment options accepted
Payment may be made via Visa, MasterCard or by bank transfer into The BeWell Group account via approved card processors, which can be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Adventure Nutrition via approved payment processing agencies
Customer details separate from card details.

Customer details will be stored by The BeWell Group separately from card details which are not kept by Adventure Nutrition, but stored by the payment processing centres.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is the United Kingdom. Transaction Currency is British Pound (GBP).

Responsibility including International orders
The BeWell Group takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service, and support, dispute resolution, and delivery of goods, when goods are delivered outside of the UK, however, we are not responsible for delays, damages or any other action taken by customs authorities in any country.

Please check import regulations that apply to your country before ordering, we will complete all customs paperwork for each destination, but can not control or influence any action or decision of the customs authorities in any country.

Country of domicile
This website is governed by the laws of the United Kingdom and The BeWell Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 20, King Street Industrial Estate, Langtoft, PE6 9NF, Cambridgeshire.

The BeWell Group may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by The BeWell Group, based in the UK as The BeWell Group

Contact details
The BeWell Group
Email: info@thebewellgroup.co.uk

Tel: 01778 560868
Office hours: 8.30am – 5pm Mon – Thu and 8.30am – 2pm Fri.

Our postal address is:
Unit 20A, King Street Industrial Estate
Langtoft, PE6 9NF